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Friday, March 9, 2012

What is Data Entry ?

Data Entry is the act of entering any form of data into a computerized database or spreadsheet. These are the data that might transcribe such as letters, receipts information, handwritten documents, sequences of numbers, information off spreadsheets from other computer application and symbols that build a program, or simple data like names and addresses. Most people do their jobs that are solely data entry, whereas, programmers, oftentimes encode data.

Since the start of computers and typing jobs, Data entry is certainly important to accurately gather and efficiently present documents. In data entry positions, skillful typists are the best qualified which are good at 10 key typing. However, some programmers are not good typists but still work their way through transcribing code into programs when needed.

People who work fully in the field of data encoding are certainly to be fast typists, able to read off typewritten documents, and must be correct. In programming field, mistakes in letter, number or symbol can error an entire command function of a program. For documentation or spreadsheets that have errors will results in awkward or misinformation.

Date entry needs focus and concentration, and others find the work exhausting but some it’s challenging. Most people, who type all day, maintaining good posture, typing in proper position and having breaks for the eyes and hands are all vital. It is recommended in most experts in office ergonomics that people encoding long streams of data should have a break at least once an hour by moving away from the computer screen. It may also help to have hand and stretching exercises for the body to prevent tying related injuries such as carpal tunnel syndrome.


Wednesday, March 7, 2012

International Women's Day 2012.


Every March 8 of the year, different countries of the world celebrate the International Women’s Day (IWD). It was originally called, International Working Women’s Day. The celebrations focus on ranges from general celebration of respect, appreciation and love towards women and also a celebration for women’s economic, political and social achievements. Started as a Socialist political event, the celebration unify in the culture of numerous countries, mainly Eastern Europe, Russia and the former Soviet bloc. Most regions, the day lost its political flavor and somewhat became similar to a mixture of Mother’s Day and St. Valentine’s Day that simply an event for men to express their love for women. However, the original political and human rights theme chosen by the United Nations runs strong. The political and social awareness of the struggles of women worldwide are brought-out and studied in a positive way.


The first national Women’s Day was studied on 28 February 1909 in the United States following a declaration by the Socialist Party of America. In August 1990, an International Women’s Conference was planned to lead the general meeting og the Socialist Second International in Copenhagen. A German Socialist, Luise Zietz proposed the establishment of an annual “ International Woman’s Day and was seconded by Clara Zetkin even though no date was indicated at that conference. There were 100 women from 17 countries delegates approved with the idea as a way to encourage equal rights, including suffrage for women.


2012 International Women's Day

This 2012 International Women’s Day theme around the world given by the United Nations is Empower Women – “End Hunger and Poverty”. Most countries, International Women’s Day is an event to respect and praise women for their accomplishments. On the celebration of International Women’s Day 2012, the ICRC is calling for more action to help the mothers and wives of people who have experienced missing during armed conflict.

(Source: Wikipedia - The free encyclopedia.)

What is Call Center ?


A call centre or call center technology is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.

Call center companies administer incoming calls from customer’s inquiries on product support or information. An Outbound or outgoing calls will do for Telemarketing, clientele and debt collection. Moreover, call centre is also a collective managing of e-mails, faxes, and letters.


A call centre is operated through a wide open workplace, with work stations that consist of computers, a headset/telephone connected to a telecom switch, and one or more supervisor stations. It can be separately operated or set up with additional centres, often connected to a corporate computer network, together with mainframes, microcomputers and LAN’s. Additionally, the voice and data pathways into the centre are connected through a set of new technologies called computer telephony integration (CTI).


Most major companies outsource their business to a Call center company to handle and interact with their customers. For instance, such as utility companies, mail order catalogue firms, and customer service or technical support for a computer hardware and software. Some companies even service internal works through call centers such as help desks and sales support.


Call Centers Technology

Call Centers utilize an extensive variety of different technologies that enable them to handle the large volumes of work that need to be managed by the Call Center. These advance technologies guarantee that call center agents are remained as productive as possible. And all calls are queued and processed as rapidly as possible, resulting in good levels of service.

These are the technologies includes:

  • ACD (automatic call distribution)
  • Agent performance analytics
  • BTTC (best time to call)/ Outbound call optimization
  • IVR (interactive voice response)
  • Guided Speech IVR
  • CTI (computer telephony integration)
  • Enterprise Campaign Management
  • Outbound predictive dialer
  • CRM (customer relationship management)
  • CIM (customer interaction management. Also known as Unified solutions)
  • Email Management
  • Chat and Web Collaboration
  • Desktop Scripting Solutions
  • Outsourcing
  • Third Party Verification (Third party verification)
  • TTS (text to speech)
  • WFM (workforce management)
  • Virtual queuing
  • Voice analysis
  • Voice recognition
  • Voicemail
  • Voice recording
  • VoIP
  • Speech Analytics

(Source: Wikipedia - The free encyclopedia.)

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